September 11, 2019 Podcast Public Sector and Government Barnes & Noble College: A Lesson on Staying Relevant
September 10, 2019 Case Study Automotive Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results
September 4, 2019 Customer Strategist Transform Customer Journey Data Into Insights Companies don’t have to be data rich and insight poor on the customer path to purchase.
August 30, 2019 Customer Strategist Plan for the Moments That Matter to Consumers As 2020 planning kicks into gear, here are some insights into what customers really want from the brands they do business with.
August 27, 2019 Customer Strategist Financial Services and Insurance CX Snapshot: Financial Service Payments
August 27, 2019 Customer Strategist Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service How to meet the customer service expectations of today and tomorrow.
August 27, 2019 Customer Strategist Hypergrowth and Startups Three Ways for Startups to Find the Moments that Matter
August 27, 2019 Customer Strategist Retail Banking What Retailers Need to Know as Gen Z Goes to College
