This decade was shaped by remarkable change. Hypergrowths made buying toothbrushes hip, legacy brands took to Instagram, and the savvy consumer dominated the way we do business.
Next year will be no different. So before diving into a new era let’s go back and look at the top TTEC customer experience content of 2019. We hope you enjoy the read and we’ll see you in 2020. Happy holidays!
TTEC blog posts
- Top 2019 Customer Experience Trends Shaping Customer Service
- Ten Contact Center IVR Best Practices to Improve CX
- Customer Journey Maps: Which Framework is Right for You?
- Sales Outsourcing: 10 Benefits of Outsourcing Sales
- How to Sell to an SMB
Customer Strategist Journal articles
- Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
- Customer Experience Moments of Wow
- Three Ways to Digitize the Workplace to Boost Employee Engagement
The CX Pod episodes
- Marketers Get Schooled on Analytics
- It’s Time to get Journey Orchestration Right
- The Buying Journey DNA
