The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

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It's Time to Finally get Journey Orchestration Right

May 21, 2019

Customer experience journey mapping isn't new, but are companies using it correctly? More and more leaders are recognizing the need to ditch the white board and are diving deeper into understanding just how customers use their brand. Join us as we talk to Mark Smith, the president at Kitewheel, a technology company that’s aiming to redefine the value of journey orchestration.