April 23, 2019 Customer Strategist What’s the State of Digital Transformation? Top executives are getting more involved in both the customer and employee sides of digital transformation.
April 22, 2019 Customer Strategist Retail Banking CX Snapshot: Retail and E-commerce Research compares retail experiences among physical and online brands.
April 22, 2019 Customer Strategist Harvard University Makes the Grade on Financial Wellness Raising credit scores helps employees stay focused.
April 1, 2019 Customer Strategist Retail Banking The Economics of Customer Engagement Article eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships.
March 13, 2019 Blog Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues
