May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
April 23, 2019 Blog Employees Lead the Charge in Transformation Happy employees equal happy customers is more than a nice saying—it’s a proven business strategy.
April 23, 2019 Customer Strategist Make Your Channel Experiences Harmonious Channel orchestration leverages customer preferences in different channels while driving down costs and improving CX quality.
April 23, 2019 Customer Strategist Public Sector and Government Online Furniture Retailer Is Couched in CX How to create an end-to-end customer experience when your company name isn’t Google or Amazon.
