July 19, 2021 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
July 8, 2021 Blog Retail and eCommerce Here’s how retailers are shifting from surviving to thriving in a new normal
July 8, 2021 Blog Public Sector and Government 4 CX changes to prepare for as the public sector embraces the cloud
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
June 8, 2021 Datasheet Public Sector and Government Rapid support when it’s needed most Smart Seasonal and Surge
May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
May 21, 2021 Blog Public Sector and Government How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
