February 10, 2022 White Paper Automotive Innovative electric vehicles need innovative customer support
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
January 14, 2022 Case Study Automotive Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount
January 7, 2022 Case Study Automotive Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates
January 2, 2022 Blog Contact Center Analytics: Six Ways Analytics Impact Business Outcomes Leverage the power of call center predictive analytics to optimize KPIs and drive results
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
December 6, 2021 Customer Strategist Automotive How Volkswagen Group UK launched a contact centre in the middle of a pandemic Strong communication is key.
