September 29, 2022 Customer Strategist Big Data’s 5 Missing Ingredients The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
September 29, 2022 Customer Strategist Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that. Travel and Hospitality
September 29, 2022 Customer Strategist Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception. Financial Technology
September 29, 2022 Customer Strategist Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels. Retail Banking
September 28, 2022 Customer Strategist BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program. Travel and Hospitality
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
September 26, 2022 Customer Strategist Perspectives 6 ways to renew (and stick to!) your CX vows Refocus attention on the basics to keep amazing customer experiences going in 2022.
September 23, 2022 Customer Strategist Industry Insights 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy. Healthcare
