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Customer Strategist Journal
Media
Get Social or Get Out of the Way
Technology
Intel's Digital Growing Pains
The Gartner & 1to1 CRM Excellence Awards
Retail Banking
Invest in a Multichannel Customer Experience, or Go Bust
Communication
Multichannel Excellence Enables Customer Advocacy for Telecoms
Life Sciences
Building Blocks of a Multichannel Customer Strategy
Breaking the Vicious Cycle
Creating Maximum Customer Value Across Channels
Apple Excels at Delivering a Crisp Multichannel Customer Experience
Providers
Five Customer-Centric Challenges for Health Insurers
Insurance
Healthcare’s Love-Hate Customer-Insurer Relationship
Get in Touch With Your Customers' Emotions
Payers
Do You Trust the U.S. Healthcare System?
A Passionate Approach to Customer Advocacy
A Prescription for Customer-Centric Healthcare
Closing the Chasm Between the Insurers and Insured