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Customer Strategist Journal
Retail and eCommerce
3 ways retailers are combatting holiday season challenges this summer
Customer intent is a treasure trove of actionable data hiding in plain sight
Happy customers are closer than they appear
Take the mystery out of customer satisfaction
Blog
Travel and Hospitality
Travel is roaring back—is your customer support ready?
How to make VoC work for your brand
Conversational AI vs. traditional chatbots: Not the same (but both can help your CX)
5 keys to putting a Total Experience into action
Strategy Guides and Trends Reports
CCW market study on generating revenue in the contact center, featuring TTEC
Get inside your customers’ minds to better serve them
Client Story
Providers
Customer support helps slash wait times by 97% during open enrollment
Business intelligence vs. predictive analytics: How to use the right approach
Retail Banking
Ready, set, launch: Emerging insurtech builds a brand-new support operation
3 ways to make open enrollment easier on your business
Tips and Takeaways
Top 5 reasons why customers contact fintech firms — and what to do about it
Digital strategy vs. digital transformation: 3 ways to make both work for your brand