October 18, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
October 18, 2024 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
October 18, 2024 Datasheet Retail and eCommerce Redefine luxury retail CX Build lasting loyalty with exceptional, tailored experiences
October 11, 2024 Tips and Takeaways Public Sector and Government How to Build a Roadmap for Better Tolling Experiences Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
October 3, 2024 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
September 27, 2024 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach
September 24, 2024 Customer Strategist Outlook What it takes to create “effortless” experiences Don’t take for granted all that happens beneath the surface
September 23, 2024 Customer Strategist In Depth Outsmart failure in your CX transformation How to overcome 5 roadblocks in contact center evolution
September 20, 2024 Customer Strategist Perspectives Hypergrowth and Startups 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner
