January 21, 2024 Case Study Healthcare Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds
January 18, 2024 Datasheet Boost revenue & increase customer engagement with sales chat Why TTEC is the ideal partner for you
January 14, 2024 Case Study Healthcare Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
January 9, 2024 Blog CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
December 20, 2023 Blog Travel and Hospitality Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
