October 24, 2024 Blog All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX Media and Entertainment
October 23, 2024 Blog Shattering illusions: Look past misconceptions to find a great CX partner in healthcare Healthcare
October 18, 2024 Case Study Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience Financial Services and Insurance
October 18, 2024 Case Study Manual fraud investigations plummet 66%, leading to $3.5 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
October 18, 2024 Case Study Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
October 18, 2024 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs Healthcare
October 18, 2024 Datasheet Redefine luxury retail CX Build lasting loyalty with exceptional, tailored experiences Retail and eCommerce
October 11, 2024 Tips and Takeaways How to Build a Roadmap for Better Tolling Experiences Mapping the customer journey is the first step in developing and implementing customer experience improvements that last Public Sector and Government
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
October 3, 2024 Case Study Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
