Resources

Better leaders drive member loyalty

Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.

Insurance company optimizes back-office operations by 20%

A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees

Simulated learning accelerates great service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.

A customer experience roadmap for long-term success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focused as it grew