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MYSTERY SHOPPING THE CONTACT CENTER

TOP 5 CONVERSATIONAL CX GAPS IN MESSAGING AND CHAT

Today's hyper-connected customers crave immediate, highly-relevant experience everywhere they live, work, and play. And although many claim to have mastered customer happiness across all channels and touchpointsr happiness across all channels and touchpoints - very few can prove it.

We mystery shopped some famous brands, and here's what we learned about their Chat, Messaging, and Texting conversational experiences. See the results in the infographic below.

 
 

Download the full infographic to learn more about the Top 5 Conversational CX Gaps in Messaging and Chat.