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CX: Now and Next TOC

Welcome to a New World

The pandemic has changed everything about the world around us – how we work, how we educate, how we shop, how we engage with others. Add one more to the list: How we read the Customer Strategist Journal.

Like many others, we’ve had to adapt to changing times. The Customer Strategist Journal is now 100% digital. We’re excited to have a new homepage and navigation at, as well as the enhanced CSJ+ area for subscribers to access deeper content around the topics in each issue.

It’s a bittersweet moment, but we’re happy to be able to continue providing the latest trends and stories of CX from around the world in our digital edition. If you’re not subscribed to the digital edition, please click here to get on the list.

This issue we tackle what’s on everyone’s mind: How has CX changed, and what will it look like going forward. Our editorial staff worked with leaders from around the industry to share insights and examples of what CX looks like now, and what it will look like in the future as we adapt to this new world. Nothing is certain, but what we’ve learned is that a steadfast focus on customers helps point organizations in the right direction for future success, no matter the situation.

Enjoy the issue!

Elizabeth Glagowski