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Omnichannel

Every channel, Synchronized

Our omnichannel solutions help brands orchestrate a seamless customer experience within and across every touchpoint.

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Channel of choice

From chat to social to video to voice and mobile apps, today’s customers expect personalized service, delivered whenever and wherever they want. And if they don’t get the experience they desire, the competition is just a click away.

 
From multi-channel to omnichannel

Digital transformation is not just about adding channels, it’s about delivering seamless interactions within and between channels. We combine strategy, technology, and analytics to deliver a true omnichannel experience that enables always-on customer interactions across every touchpoint.

  • Best-in-breed customer experience technologies
  • 24/7 interaction across all channels
  • Voice, IVR, email, mobile apps, social, SMS, chat, co-browsing, video, and bots
  • Intelligent routing based on a customer’s profile and history
  • Scale at the pace of your business
 
Omnichannel is a state of being

Amazing customer experiences delight in unexpected ways. Connecting channels reduces friction by allowing support associates to easily see a customer’s interaction history across channels. Each conversation is a continuation from the last and customers don’t have to reiterate their problems over and over. It provides better insights into a customer’s next action, and it enables for more personalized product recommendations. Through technology and analytics, brands can improve their operational efficiency, optimize their channel mix, and take advantage of lower-cost channels, all while enabling a better experience for their customers.

  • Engage with customers when and where they want
  • Reduce costs by optimizing your channel mix
  • Get real-time insights from across all channels
  • Gain efficiencies by automating workflows
  • Improve sales throughout with a blended human, AI, and channel approach
 
Companies that deliver omnichannel interactions reduce customer complaints by 55% and increase annual revenue by 24% annually, compared to others.

Aberdeen Group

Omnichannel Solutions

HumanifyTM Technology Platforms

Engage and delight customers at all times, across all channels, with an end-to-end suite of customer experience technologies.
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Journey Orchestration

Enable seamless customer conversations, including assessment and analysis of the journey, throughout their entire customer experience.

 
Productivity Applications

Get the tools to make your team successful: Workforce optimization, agent desktop, unified communications automation, and analytics.

Knowledge Management

Set associates up for success with a unified knowledgebase that is accessible anytime, anywhere and is always getting smarter.

 
Flexible Deployment Options

Find the right deployment option for your brand, whether a dedicated cloud, hybrid cloud, shared cloud, private cloud, or on-premise.

 
A Portable Cloud for Productivity
Client Story
A Portable Cloud for Productivity

Learn how a state governmental office upgraded its infrastructure
to a sophisticated telephony platform.

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The Extra Mile
Client Story
The Extra Mile

Discover how a leading financial services firm stays ahead with a customer-first mindset.

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Omnichannel Retail Playbook
eBook
Omnichannel Retail Playbook

Explore three retail strategies that will enable profitable growth.

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Inside the Connected Customer Experience
eBook
Inside the Connected Customer Experience

Read about the business implications of an omnichannel world.

Read more
 

How can we help?

We’d love to hear from you.
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SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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Company brings together machine learning and advanced analytics to deliver meaningful insights used to predict customer behavior, detect emerging trends, and identify next best action, enhancing CX
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