Cloud contact center solutions
Give your associates the tools they need to provide the convenience and personalization your customers expect.
Our highly scalable, all-in-one cloud solution is designed for omnichannel interactions by supporting a single view of the customer. This allows you to provide a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. Our cloud solution is also scalable based on your needs, with a modular structure that enables incremental channels and capabilities quickly and cost effectively.
Beyond the best technology, our contact center solutions are powered by the best associates. We’re very selective in building our team with a 1-to-10 applicant to hire ratio. Once we’ve found the right fit, we onboard, train, and celebrate our employees. And it’s working. Our employee engagement score is one of the highest in the services industry and our best source of new talent is through employee referrals.
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Cloud contact centers provide the tools needed to bring hyper-relevant, personalized customer care to every interaction.
Effective, holistic knowledge management enables more relevant results in a shorter time frame. Business process outsourcing (BPO) delegates the necessary teamwork for customer service solutions to keep up with the evolving expectations customers demand and deserve. Six Sigma processes, strong automated quality assurance programs, and voice-of-the-customer analytics tools offer insights for continuous improvement.
With fewer associates and better tools, our cloud contact centers produce better results, increased ROI, and easier innovation. Our Fortune 500 clients get best-in-class operations with engaged and empowered employees.
We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, our 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers