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Back Office Support Services
Improve customer care and grow your business with 24/7, asynchronous back office support to improve contact center operations, employee productivity, and the customer journey.
Contact Center Operations
Back Office
Support Services
Improve customer care and grow your business
with 24/7, asynchronous back office support to
improve contact center operations, employee
productivity, and the customer journey.
Eliminating the stress from back office work
An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries.
The experience and expertise to support
your company's back-office needs
2,700+
back office associates
75M+
interactions processed
8 countries with
delivery capability
20+
years experience
Back Office Support Services across Industries
Government Solutions
- Database Management (Employment Status, Health Records, Credit Scores, etc.)
- Utility Provider Customer Support
- Administrative Services Support
Healthcare
- Healthcare Enrollments
- Claims Adjudication
- Forms Processing
- Health Insurance Fraud Detection
- FSA and HSA Claims
- False Claims Prevention and Case Management
- Payment Determination - Coordination of Benefits (COB)
Retail and eCommerce
- Multi-Channel Customer Support
- Trust and Safety
- Content Moderation, Optimization, Validation, and Sourcing
- Geo-Fencing
Financial Services
- 401k Reconciliation and Tax issues
- Beneficiary Forms and Denial letters
- Accounts Payable and Receivable
- Invoice Processing and Indexing
- Shareholder relations/services & transfer
- Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
Technology
- User Acceptance Testing
- Backend Platform Configuration
- Custom Account and Demo Setup
- Project Pricing and Risk Calculation
- Platform Bug and Enhancement Review and Verification
Insurance
- Requirement Gathering
- Insurance Quote Creations
- Generating Proposals
- Claims Processing
- Insurance Policy Issuance Services
- Insurance Policy Checking Services
Employer Services
- HR and Payroll services
- Customer and B2B Support
- Bookkeeping, Invoicing, and Financial Reporting
- Administrative and Data Entry
We are a back office customer service provider
who can help your company optimize operations
Millions of rules-based processing and human intervention
back office support interactions handled
Outcomes View all Case Studies→
Front office and back office support solutions to
help you improve contact center KPIs and reduce costs
Strategy Guide
Why and How to Outsource Your Contact Center Operations
Back office support companies can help with time consuming data management, administrative duties, office tasks, and other operational tasks. This allows your team to focus on your core business. This is more important than ever, as consumers expect high quality interactions whenever they connect with a company. Working with a contact center outsource partner provides numerous cost and innovation benefits while improving the customer experience. By leaning on an expert who knows back office support inside and out, companies can offer great customer care experiences with less risk and more reward. In this guide, learn the pros and cons of the different types of customer service outsourcing and back office as a service available to brands.
Ready to optimize operations
with our back-office support?
Let's get started
Research
Report
