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Back Office Support Services

We manage and optimize business processes

With 24/7, asynchronous support we help you deliver back office optimization along every step of the customer journey.

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Eliminating the stress
from back office work

An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience.

Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure.

  • Transaction processing, benefits administration, trust and safety, reconciliation, and content management
  • Back office experience across all industries
  • Values-based culture fosters engaged associates and process innovation
 

We deliver a diverse array of back office support services to help organizations reduce costs, increase employee efficiency, and improve the customer experience

 

18+

years
experience

2,200+

of back office
associates

75M+

of interactions
processed

8

countries with
delivery capability
 
 
 

Back Office Industry Solutions & Services

Government Solutions
  • Database Management (Employment Status, Health Records, Credit Scores, etc.)
  • Utility Provider Customer Support
  • Administrative Services Support
Healthcare
  • Healthcare Enrollments
  • Claims Adjudication
  • Forms Processing
  • Health Insurance Fraud Detection
  • FSA and HSA Claims
  • False Claims Prevention and Case Management
  • Payment Determination - Coordination of Benefits (COB)
 
Retail and eCommerce
  • Multi-Channel Customer Support
  • Trust and Safety
  • Content Moderation, Optimization, Validation, and Sourcing
  • Geo-Fencing
Financial Services
  • 401k Reconciliation and Tax issues
  • Beneficiary Forms and Denial letters
  • Accounts Payable and Receivable
  • Invoice Processing and Indexing
  • Shareholder relations/services & transfer
  • Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
Technology
  • User Acceptance Testing
  • Backend Platform Configuration
  • Custom Account and Demo Setup
  • Project Pricing and Risk Calculation
  • Platform Bug and Enhancement Review and Verification
Insurance
  • Requirement Gathering
  • Insurance Quote Creations
  • Generating Proposals
  • Claims Processing
  • Insurance Policy Issuance Services
  • Insurance Policy Checking Services
 
Employer Services
  • HR and Payroll services
  • Customer and B2B Support
  • Bookkeeping, Invoicing, and Financial Reporting
  • Administrative and Data Entry
 

The experience and expertise
to support your company

Millions of rules-based processing and human intervention back office support interactions handled
By the numbers
 

Let TTEC take the stress out of back office work

With 18+ years experience and 24/7, asynchronous coverage, we are experts in back office management. Let us help you reduce costs, increase employee efficiency, and improve the customer experience with our back office support services.

Contact us