Back Office
Support Services
Improve customer care and grow your
business with 24/7, asynchronous
back office support.
We help you eliminate the
stress from back office work.
An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries to help you complete time consuming back office tasks so your organization can focus on your core business.
The experience and expertise to support
your company's back office needs
Organizations that value customer experience know a back office
service contact center provides invaluable support. Here are four
tips to ensure a strong backline creates a strong frontline.
Actionable and
engaging training
Every great back office begins
with interactive and responsive
training for the staff members.
Make safety the
name of the game
Security and careful procedures
are key for efficient call
center back office services.
Quality must be
a priority
The back office support team must
stress thoroughness and efficiency
to prevent costly losses.
Automate intelligently
in the back office
Successful automation of call centers
require seamless integration of
both front-end and back-end systems
Back Office Support Services across Industries
We provide high quality back office customer support solutions across a wide range
of industries and functions, to help your brand save valuable time and effort.
Government Solutions
- Database Management (Employment Status, Health Records, Credit Scores, etc.)
- Utility Provider Customer Support
- Administrative Services Support
Healthcare
- Healthcare Enrollments
- Claims Adjudication
- Forms Processing
- Health Insurance Fraud Detection
- FSA and HSA Claims
- False Claims Prevention and Case Management
- Payment Determination - Coordination of Benefits (COB)
Retail and eCommerce
- Multi-Channel Customer Support
- Trust and Safety
- Content Moderation, Optimization, Validation, and Sourcing
- Geo-Fencing
Financial Services
- 401k Reconciliation and Tax issues
- Beneficiary Forms and Denial letters
- Accounts Payable and Receivable
- Invoice Processing and Indexing
- Shareholder relations/services & transfer
- Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
Technology
- User Acceptance Testing
- Backend Platform Configuration
- Custom Account and Demo Setup
- Project Pricing and Risk Calculation
- Platform Bug and Enhancement Review and Verification
Insurance
- Requirement Gathering
- Insurance Quote Creations
- Generating Proposals
- Claims Processing
- Insurance Policy Issuance Services
- Insurance Policy Checking Services
Employer Services
- HR and Payroll services
- Customer and B2B Support
- Bookkeeping, Invoicing, and Financial Reporting
- Administrative and Data Entry
We are a back office customer service provider
who can help your company optimize operations
Millions of rules-based processing and human intervention
back office support interactions handled
Outcomes View all Case Studies→
Front office and back office support solutions to
help you improve contact center KPIs and reduce costs
Three ways outsourcing back office services can help improve efficiency and reduce costs
Back office support companies can help you grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
High decision accuracy and staffing flexibility
Business process outsourcing services can provide your company a highly skilled team of associates who can work 24/7 to provide back office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
Exceptional customer satisfaction
A back office solution contact center can help minimize risk while providing exceptional customer satisfaction. Outsourcing office functions can also help accelerate digital transformation and help you improve contact center KPIs and reduce costs.
Industry expertise
When you outsource back office support, it is essential to work with an BPO company that has expertise across industries. Our approach to providing back office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
The multilingual, multichannel solutions that transformed an e-commerce retailer's online support
TTEC transformed an online retailer's customer service with a sophisticated multichannel and multilingual strategy.
READ THE CASE STUDY
How TTEC ramped up recruiting, training, and tech to elevate customer service
A wellness brand elevates its omnichannel member experience with a nimble and expert support staff.
READ THE CASE STUDY
Why and How to Outsource Your
Contact Center Operations
Customer interactions, from marketing to sales and service, are now reflections of the brand. Regardless of the products or services your brand provides, customers expect great experiences whenever they connect with a company. Working with a customer experience outsource partner provides numerous cost and innovation benefits while improving customer satisfaction. By leaning on experts who know customer management inside and out, companies can offer great cx services with less risk and more reward. In this guide, learn the pros and cons of the different types of outsourced customer experience services available to brands.
Get the Strategy GuideCase Studies and Resources
with our back-office support? And deliver better CX at scale.
