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Fraud Prevention and Detection

Proactively prevent fraud, ensure community compliance, and keep customer data secure with our real-time monitoring and fraud prevention and detection services.

Contact Center Operations

Back Office
Support Services

Improve customer care and grow your business
with 24/7, asynchronous back office support to
improve contact center operations, employee
productivity, and the customer journey.

 
 

Eliminating the stress from back office work

An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries.

 
 

The experience and expertise to support your company's back-office needs

 

2,200+
back office associates

75M+
interactions processed

 

8 countries with
delivery capability

20+
years experience

 

Back Office Support Services across Industries

Government Solutions
  • Database Management (Employment Status, Health Records, Credit Scores, etc.)
  • Utility Provider Customer Support
  • Administrative Services Support
Healthcare
  • Healthcare Enrollments
  • Claims Adjudication
  • Forms Processing
  • Health Insurance Fraud Detection
  • FSA and HSA Claims
  • False Claims Prevention and Case Management
  • Payment Determination - Coordination of Benefits (COB)
 
Retail and eCommerce
  • Multi-Channel Customer Support
  • Trust and Safety
  • Content Moderation, Optimization, Validation, and Sourcing
  • Geo-Fencing
Financial Services
  • 401k Reconciliation and Tax issues
  • Beneficiary Forms and Denial letters
  • Accounts Payable and Receivable
  • Invoice Processing and Indexing
  • Shareholder relations/services & transfer
  • Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
Technology
  • User Acceptance Testing
  • Backend Platform Configuration
  • Custom Account and Demo Setup
  • Project Pricing and Risk Calculation
  • Platform Bug and Enhancement Review and Verification
Insurance
  • Requirement Gathering
  • Insurance Quote Creations
  • Generating Proposals
  • Claims Processing
  • Insurance Policy Issuance Services
  • Insurance Policy Checking Services
 
Employer Services
  • HR and Payroll services
  • Customer and B2B Support
  • Bookkeeping, Invoicing, and Financial Reporting
  • Administrative and Data Entry
 

The expertise to help your company optimize operations

Millions of rules-based processing and human intervention back office support interactions handled
By the numbers
 
 
 
 
 
 

Ready to optimize operations with our back-office support?

 

Let's get started