Authors

Eli Igoy, Director of Insights and Analytics

Elizabeth Glagowski, Editor-in-Chief, Customer Strategist Journal

Emma Crowe, Executive Director, Human Resources, TTEC EMEA

Eric Thornberg, Vice President, TTEC Engage

Fabrizio Zerlini, Director of CX Optimization

Fred Phillips, Director, Consulting Services

Geoff Miller, Executive Director of Analytics, TTEC Digital

Georgios Tserdanelis - Ph.D., Voice User Interface Designer Team, TTEC Digital

Gina Dodd, Vice President of Managed/Growth Services Sales

Gina Dodd, Vice-présidente des ventes de services gérés et de croissance

Glenn Price, Partner, Learning and Performance, TTEC Digital

Gokhan Guney, Senior Manager, TTEC Digital