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Authors

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Eli Igoy, Director of Insights and Analytics
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Elizabeth Glagowski, Editor-in-Chief, Customer Strategist Journal
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Emma Crowe, Executive Director, Human Resources, TTEC EMEA
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Eric Thornberg, Vice President, TTEC Engage
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Fabrizio Zerlini, Director of CX Optimization
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Fred Phillips, Director, Consulting Services
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Geoff Miller, Executive Director of Analytics, TTEC Digital
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Georgios Tserdanelis - Ph.D., Voice User Interface Designer Team, TTEC Digital
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Gina Dodd, Vice President of Managed/Growth Services Sales
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Gina Dodd, Vice-présidente des ventes de services gérés et de croissance
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Glenn Price, Partner, Learning and Performance, TTEC Digital
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Gokhan Guney, Senior Manager, TTEC Digital
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