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Authors

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Blair Linville - Senior Vice President and General Manager of Customer Technology Services
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Bob Jarvis, Vice President, Healthcare and Government Solutions
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Brian Martis, Vice President, CX Design
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Brian McNiff, Vice President, Government Solutions
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Brian Spinner, Copywriter, TTEC
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Brian Trentham - Director, Sales Delivery, TTEC Engage
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Bruce Temkin - Managing Partner, Temkin Group
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Caleb Johnson, Director, Learning & Performance, TTEC Digital
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Calgar Gogus - Managing Director
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Caner Capay, senior consultant
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Cara Rosner, Senior Editor
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Carlos Millan - Regional Vice President, Global Markets and Industries
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