Authors

Blair Linville - Senior Vice President and General Manager of Customer Technology Services

Bob Jarvis, Vice President, Healthcare and Government Solutions

Brian Martis, Vice President, CX Design

Brian McNiff, Vice President, Government Solutions

Brian Spinner, Copywriter, TTEC

Brian Trentham - Director, Sales Delivery, TTEC Engage

Bruce Temkin - Managing Partner, Temkin Group

Caleb Johnson, Director, Learning & Performance, TTEC Digital

Calgar Gogus - Managing Director

Caner Capay, senior consultant

Cara Rosner, Senior Editor

Carlos Millan - Regional Vice President, Global Markets and Industries