December 1, 2013 Customer Strategist Meet the Resilient Corporation A resilient corporation is one that minimizes risk, moves quickly, and can grow faster than others.
December 1, 2013 Customer Strategist Secure the Building Blocks of Exceptional Customer Experience Before preparing for an ideal future customer experience, break down the obstacles standing in the way of an optimal present-day experience.
December 1, 2013 Customer Strategist Meet the Dawn of Ambient Intelligence Ambient intelligence allows technology to be hidden away, continually listening to customers and anticipating what they need.
December 1, 2013 Customer Strategist Innovation Labs Emphasize the Evolution of Engagement By creating a safe space for collaboration and exploration, organizations have the opportunity to empower employees and adapt to the consumer’s changing needs.
December 1, 2013 Customer Strategist Four Ways to Speak the CFO’s Language If your company is not measuring these attributes in relation to your customer experience program, you’re missing an opportunity to make the revenue connection and speak the CFO’s language.
December 1, 2013 Customer Strategist A Realistic Vision of the Customer Future Futurists, customer engagement experts, and company practitioners square off with their predictions of the 2020 customer experience.
December 1, 2013 Customer Strategist Retail Banking First Direct: The Unexpected Bank With so much bad press, financial institutions have to work hard to achieve and retain customer trust. Tracy Garrad, head of British bank First Direct, fights back by putting customers first.
September 1, 2013 Customer Strategist Personal Clouds Are Rolling In Cloud computing is expanding to individuals, giving them control in business relationships.
September 1, 2013 Customer Strategist A Personal Assistant for Everyone Outlook Editor's Note: Predictive search tools help make sense of all the data out there to proactively improve individual experiences.
September 1, 2013 Customer Strategist Retail Banking Customer Experience in Retail Banking: The Bank's Perspective Akbank and BNP Paribas made improvements to the customer experience, which in turn made significant improvements to their bottom line.
September 1, 2013 Customer Strategist Retail Banking Customer Centricity Accelerates Among Global Banks Research from Peppers & Rogers Group and Efma assesses the business impact of customer centricity in retail banks.
