August 27, 2019 Customer Strategist Automotive Driving Change in the Auto Industry at Volkswagen Australia
May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
March 6, 2019 Case Study Automotive Human touch + data-driven insights = SMB growth Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships
August 30, 2018 Case Study Automotive Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
October 30, 2017 Case Study Automotive Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience
August 14, 2017 Case Study Automotive Speed and focus Carmaker onboards service associates faster and better with next-gen training
June 26, 2017 Trends Report Automotive Mobility: The Automotive Industry's Exciting New Challenge Toward a new multi-modal transportation experience
October 25, 2016 Blog Automotive Automakers Must Understand and Implement Customer Experience Changes
October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
