January 7, 2022 Case Study Automotive Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates
December 6, 2021 Customer Strategist Automotive How Volkswagen Group UK launched a contact centre in the middle of a pandemic Strong communication is key.
November 9, 2021 Case Study Automotive Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls
April 28, 2021 Case Study Automotive Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market
March 12, 2021 Case Study Automotive Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win
September 30, 2020 Customer Strategist Automotive Case study -- Live Chat Makes Its Mark in B2B A leading manufacturer uses live chat to reinvent B2B relationships.
August 6, 2020 Case Study Automotive Smarter and reliable customer experience Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services
August 6, 2020 Case Study Automotive Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution
January 17, 2020 Customer Strategist Automotive Navigating Disruption: AAA Northeast’s Digital Transformation The automotive club is reimagining member experiences to stay ahead of the curve.
September 10, 2019 Case Study Automotive Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results
