December 17, 2015 Blog Automotive Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
July 7, 2015 Customer Strategist Automotive GM Goes All In on Connected Vehicles The automaker is betting it can improve the driver and passenger experience through integrated mobile services.
March 2, 2015 Blog Automotive Ten Things to Ask Yourself About Automotive Customer Experience Technology
December 13, 2014 Case Study Automotive Higher satisfaction and a $50M increase Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution
December 12, 2014 Case Study Automotive Automobile marketing with no blind spots Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is.
December 10, 2014 Blog Automotive From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
December 8, 2014 Case Study Automotive BMW drives the dealer experience forward BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships.
December 8, 2014 Case Study Automotive Driving lease loyalty A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales
March 1, 2014 Customer Strategist Automotive Powering the Automotive Customer Experience J.D. Power III, who pioneered customer satisfaction measurement in the automotive industry, looks ahead with his son J.D. Power IV to the factors that are shaping customer experience going forward.
