Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Drive costs down and boost productivity
Competitive advantage requires a combination of loyal customers, happy employees, and optimal operations. Our Intelligent Automation solutions make operations and processes more resilient and agile so companies can achieve workflow transformation. We drive costs down and boost productivity by empowering customer self-service and augmenting the employee experience.
Data and AI Operations
Data annotation and AI operations to help you achieve greater returns on your AI investments.
Learn moreRPA and RDA
Streamline, automate, and accelerate time-consuming business processes so you can increase efficiency.
Learn moreSelf-service, chatbots and IVAs
Meet demands and empower your customers to find answers and solve issues themselves.
Learn more
The chatbot that increased digital conversion by 30%
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions.
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The automation solutions enabling a telecom to realize time & cost savings up to 85%
More than 200 customer-related automated processes lower a telecom's cost to serve.
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Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
More insights from TTEC
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Global brand optimizes digital channel to drive collections efficacy
TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
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More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
Read the case study -
Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report -
From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
Read the case study -
All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
Read the blog post -
4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
Read the blog post -
Maximize VoC — with props to ‘Horton’ the elephant
Read the article -
Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
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Key questions for banking CX heading into 2025
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A roles-based AI approach helps CX associates and leaders bring their A Game
Read the blog post -
Who benefits from AI in the contact center?
Discover how AI can be your best friend at work
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