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CONTACT CENTER TECHNOLOGY

Workforce
Optimization

Work smarter, better, faster with WFO and WFM.
Improve efficiency, productivity, and engagement.

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Optimize your operations

Customer demands are on the rise and responding effectively means your organization needs to be running as smoothly as possible. Our Workforce Optimization (WFO) platform helps you make better business decisions, increase productivity, and improve service with staffing, coaching, and performance solutions.

 

Improve service and increase revenue

Our WFO platform helps you capture and analyze the full customer journey, raising the quality and security of customer interactions, and improving agent performance. It helps you discover business trends and opportunities for greater revenue potential.

20% increase in back-office operations

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Streamline and improve processes

Our WFO platform allows quality monitoring and quickly transforms raw data and metrics across multiple functional areas of your organization into valuable insights so you can streamline and improve processes throughout your business.

82% reduction in the number of schedules used

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Improve your contact center KPIs

Our WFO platform boasts a powerful mobile application, simplified system administration and maintenance, real-time collaboration with intuitive interfaces and navigation. Improve operational efficiency, employee engagement, and performance while increasing revenue with our leading-edge, unified WFO suite.

77% reduction in backlog leading to improved service levels

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Ready to deliver personal CX at scale? Stay connected to your customers with our Contact Center Technology