October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
August 6, 2015 Blog When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat
December 13, 2014 Client Story From zero to hero A utility company transformed its customer service with a self-help solution Public Sector and Government
January 12, 2014 Client Story Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system. Retail and eCommerce
September 1, 2011 Customer Strategist Customers Speak Volumes. Are You Listening? In today's increasingly social world, more and more customers are sharing their opinions directly and indirectly across multiple channels. These online behaviors provide a treasure trove of business insight.
