May 7, 2019 Client Story Customer Assist bot to the rescue Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
October 10, 2018 Client Story Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience Communications
April 13, 2018 Customer Strategist Overcoming Voice Assistant Relationship Roadblocks Strategies to get consumers singing their praises.
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
August 6, 2015 Blog When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat
