June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
February 2, 2026 Podcast AI is calling. How do you answer? Highlights from our CX trends LinkedIn Live webinar Financial Services and Insurance
October 30, 2025 Podcast Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making CX Pod podcast Retail and eCommerce
June 4, 2025 Blog Put CX in your cart: Why outsourcing is a smart buy for retailers Retail and eCommerce
February 18, 2025 Client Story Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Financial Services and Insurance
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
November 5, 2024 Client Story Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential Retail and eCommerce
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
