September 17, 2026 Client Story AI meets expertise to outsmart warranty fraud and protect CX High Tech
September 16, 2026 Client Story Reimagining paratransit customer service to bring efficiency and empathy to riders who depend on it most State and Local Governments
September 15, 2026 Client Story Health benefits exchange hits staffing sweet spot An integrated seasonal workforce model keeps ideal staffing and service levels during open enrollment and beyond Public Sector and Government
September 1, 2026 Blog Where loyalty breaks: The first 60 seconds of the claim Financial Services and Insurance
June 25, 2026 Client Story AI-powered coaching supports 59% AHT reduction in just three months Smarter coaching with TTEC Perform drove quick gains in travel customer support Travel and Hospitality
May 14, 2026 Customer Strategist Perspectives The rise of the universal associate: AI is reshaping frontline customer service jobs
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 22, 2025 Client Story DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
