May 15, 2019 Cheat Sheet How the AI-powered “customer” is completely changing learning and development
May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 7, 2019 Case Study Customer Assist bot to the rescue Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 24, 2019 Case Study Financial Services and Insurance Powering superior support In a real-time information world, customer service needs to keep pace with demand
