June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
June 3, 2020 Customer Strategist Government Contact Centers Look to Future-Proof the Citizen Experience Take the best of crisis response innovation and apply it to everyday operations. Public Sector and Government
May 20, 2020 Client Story State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks State and Local Governments
May 18, 2020 Video Unemployment Assistance through the Power of Conversational AI Supporting Citizens in Crisis
