October 28, 2020 Case Study State and Local Governments Digital intelligence powers Wyoming’s remote state unemployment support The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and humans to address surge in unemployment claims
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
September 30, 2020 Customer Strategist Automotive Case study -- Live Chat Makes Its Mark in B2B A leading manufacturer uses live chat to reinvent B2B relationships.
September 28, 2020 Customer Strategist Financial Services and Insurance It’s Finally Time for Frictionless Financial CX Effortless banking beats surprise and delight every time.
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
