October 19, 2018 Customer Strategist Strengthen Service Experiences With Sales Innovation Provide valuable sales opportunities with the use of AI and other digital tools.
October 19, 2018 Customer Strategist Financial Technology Fintech’s Next Obstacle: Mastering the Customer Experience Seven customer experience trends that are shaping the financial services landscape.
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
