October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
July 13, 2016 Customer Strategist Public Sector and Government Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students.
January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
December 7, 2015 Blog Communications For Telecoms, These Three Automation Benefits Mean a Better Customer Experience
October 9, 2015 Customer Strategist Retail Banking Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy.
August 6, 2015 Blog When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat
