October 17, 2016 Customer Strategist Personable Robots: The (Near) Future of Customer Service Siri and Alexa are just the beginning.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
July 13, 2016 Customer Strategist Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students. Public Sector and Government
