July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
June 21, 2022 Service Self-service, chatbots, and IVAs Seamless 24/7 support with no wait times delivered by intelligent virtual assistants.
June 21, 2022 Service Process Automation (RPA and RDA) Focus on more meaningful work by using AI solutions to eliminate time-consuming manual tasks.
June 21, 2022 Service Intelligent Automation Eliminate friction and create value for your customers and employees.
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 21, 2022 Blog 3 ways retailers are adapting to higher customer expectations Retail and eCommerce
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success