October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
October 11, 2022 Customer Strategist Industry Insights 3 ways to improve financial services CX in 2023 Look inward to find strength in an uncertain future Financial Services and Insurance
September 30, 2022 Customer Strategist To Catch a Fraudster Together, bots and humans make a formidable fraud prevention team.
September 30, 2022 Customer Strategist CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots. Automotive
September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 29, 2022 Customer Strategist From Bots to Intelligent Virtual Assistants: Building a Digital Worker Factory
September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist “Big Data” and Evidence-Based Management Instead of being stalled by the overabundance of unstructured information, analytically competitive companies start with facts and analysis, and then develop an assessment.
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
September 29, 2022 Customer Strategist Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations. Media and Entertainment
September 27, 2022 Customer Strategist AI Needs a Code of Ethics Altimeter’s Susan Etlinger shares her insight on why ethics are critical to AI’s future.
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
