September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist “Big Data” and Evidence-Based Management Instead of being stalled by the overabundance of unstructured information, analytically competitive companies start with facts and analysis, and then develop an assessment.
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
September 29, 2022 Customer Strategist Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations. Media and Entertainment
September 27, 2022 Customer Strategist AI Needs a Code of Ethics Altimeter’s Susan Etlinger shares her insight on why ethics are critical to AI’s future.
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
September 23, 2022 Customer Strategist Industry Insights 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy. Healthcare
September 23, 2022 Customer Strategist Industry Insights 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences Retail and eCommerce
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
