Customer Experience Strategy Resources | TTEC

October 5, 2021 Blog

Reinvent the traditional view of the customer journey in the contact center
October 1, 2021 Case Study Car Rental

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 29, 2021 Podcast

CX BanterCast: Watch out for poor digital experiences
September 29, 2021 Datasheet Travel and Hospitality

Fly high with effortless Travel and Hospitality experiences

Enabling the highest customer satisfaction at the lowest overall cost
September 28, 2021 Blog

Get the conversation right: Chatbot vs. messaging
September 16, 2021 Blog

Align sales and marketing to gain customers, drive growth
September 7, 2021 Podcast

From spreadsheets to AI: A look at the future (and past) of customer service
September 3, 2021 Blog

Outsourcing vs. managed services: Knowing the difference will save you time and money
August 31, 2021 Blog Healthcare

Turn healthcare contact center challenges into opportunities
August 24, 2021 Podcast

CX BanterCast: where does customer experience go from here?
August 19, 2021 Blog

We empowered contact center agents to proactively improve CX. Here’s how it’s going.
August 19, 2021 Strategy Guide

How to elevate your customer's journey in 5 simple steps

There are many things a business can do to become truly customer-centric.