December 3, 2021 Customer Strategist It’s time to use the full power of text analytics How to use next-gen contact center insight for a digital age.
December 2, 2021 Customer Strategist Hit your CX step goal in 2022 Race ahead with sophisticated customer experience strategies and tactics.
December 1, 2021 Customer Strategist Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships. Retail Banking
December 1, 2021 Customer Strategist In Depth CEOs respond: what’s your CX New Year’s resolution? Business leaders aim to add more innovation, speed, and authenticity to customer experiences in 2022.
November 12, 2021 Client Story In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions High Tech
October 18, 2021 Blog Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022 Retail and eCommerce
