March 30, 2020 Video See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.
March 17, 2020 White Paper What We Learned When Investigating Mobile Messaging CX at 20+ Companies Today's top CX leaders are using Messaging, Apple Business Chat, and Live Chat as the go-to B2C communication channel during challenging times, like the coronavirus outbreak.
March 12, 2020 Blog Intelligent Automation Tools: Optimize your Contact Center with Intelligent Automation Software
March 10, 2020 Strategy Guide Resiliency Begins at Home Home-based associates represent the future of the contact center.
February 20, 2020 White Paper Digital Transformation Best Practices for Healthcare Payers and Providers Five Ways to Activate Member-Centric Digital Transformation Through Channel-less Journeys Healthcare
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Client Story Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more High Tech
