January 29, 2019 Customer Strategist Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
January 17, 2019 Customer Strategist Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate A look back—and ahead—at trends driving employee experiences of the future.
January 17, 2019 Customer Strategist In Defense of a Living Wage It pays to care about your employees’ income.
November 12, 2018 Client Story A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey Retail and eCommerce
October 19, 2018 Customer Strategist A New Age in Learning and Development Today’s employee development is enabled by AI and machine learning.
October 10, 2018 Client Story Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience Communications
