November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
October 27, 2017 Case Study Healthcare A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships
October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
September 20, 2017 Trends Report Communications State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity
September 15, 2017 Strategy Guide Retail Banking Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud
