February 1, 2019 Client Story A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better Media and Entertainment
January 29, 2019 Customer Strategist Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
January 17, 2019 Customer Strategist Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate A look back—and ahead—at trends driving employee experiences of the future.
January 17, 2019 Customer Strategist In Defense of a Living Wage It pays to care about your employees’ income.
November 12, 2018 Client Story A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey Retail and eCommerce
