Process Automation
(RPA and RDA)
Focus on more meaningful work
by using AI solutions to eliminate
time-consuming manual tasks.
Free up your workforce
and increase efficiency
The status quo is changing with the digitization of contact center operations. In order to stay competitive and reduce costs without sacrificing customer experience, your organization needs to optimize by automating tasks for business processes and customer service. That's where TTEC's Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings come in.
Is your organization
ready for AI?
Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?
You are not alone. We are here to help!
A workforce that never sleeps
RPA frees up associates to focus on more worthwhile tasks: improving customer experience, driving bottom-line results, and reducing turnaround time - all while offering the ability to complete processes and requests around the clock and eliminate human error.
200+ processes automated across 10 departments
READ THE CASE STUDYSave time in real-time
RDA helps associates work faster and more efficiently by simplifying and automating business processes and transactions on their desktops. This makes it easier for employees to go through information and resolve issues in the moment with each customer.
25%increase in customer retention
READ THE CASE STUDYGet to results fast
With quick and easy deployment that is non-intrusive and can integrate with any application, our RPA and RDA solutions work side by side with your associates to bring out the best in both the employee and customer experience.
80%time savings in the sales process
READ THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2023
The power of AI and intelligent automation is undeniable – if brands know how to harness it. As automation tools continue to evolve, so must the way we think about them. In this report, learn which trends are shaping the future of automation and how to make the human-automation partnership as powerful as possible.
Get the Strategy GuideLatest Intelligent Automation Resources
and increase efficiency? Our RPA and RDA solutions can help.
