Robotic Process Automation (RPA)

Free up your workforce
and increase efficiency

The status quo is changing with the digitization of contact center operations. In order to stay competitive and reduce costs without sacrificing customer experience, your organization needs to optimize by automating tasks for business processes and customer service. That's where TTEC's Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings come in.

A workforce that never sleeps

RPA frees up associates to focus on more worthwhile tasks: improving customer experience, driving bottom-line results, and reducing turnaround time - all while offering the ability to complete processes and requests around the clock and eliminate human error.

200+ processes automated across 10 departments

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Save time in real-time

RDA helps associates work faster and more efficiently by simplifying and automating business processes and transactions on their desktops. This makes it easier for employees to go through information and resolve issues in the moment with each customer.

25%increase in customer retention

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Get to results fast

With quick and easy deployment that is non-intrusive and can integrate with any application, our RPA and RDA solutions work side by side with your associates to bring out the best in both the employee and customer experience.

80%time savings in the sales process

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Harness
the
full
potential
of AI

Deliver next-level experiences.

TRENDS REPORT

Top 3 trends for elevating
CX with automation in 2023

The power of AI and intelligent automation is undeniable – if brands know how to harness it. As automation tools continue to evolve, so must the way we think about them. In this report, learn which trends are shaping the future of automation and how to make the human-automation partnership as powerful as possible.

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