March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
March 24, 2020 Cheat Sheet Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient?
March 17, 2020 White Paper What We Learned When Investigating Mobile Messaging CX at 20+ Companies Today's top CX leaders are using Messaging, Apple Business Chat, and Live Chat as the go-to B2C communication channel during challenging times, like the coronavirus outbreak.
March 17, 2020 Video Humanify® @home Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work-from-home model.
March 12, 2020 Blog Intelligent Automation Tools: Optimize your Contact Center with Intelligent Automation Software
