April 14, 2020 Blog Retail Banking Financial Customer Support is Swamped. Messaging Automation and Contact Center Outsourcing Can Help
April 8, 2020 Cheat Sheet Healthcare Providers 6 Ways for Healthcare Contact Center Agents to Better Engage with Members and Patients Empower agents to deliver great CX anytime, anywhere.
April 8, 2020 Blog How Messaging Improves Call Volume Spikes Now and Creates Better Long-term Experiences
April 7, 2020 Blog Public Sector and Government 3 Best Practices in Citizen Experience for Government Agencies During Coronavirus
April 6, 2020 Blog Healthcare Providers 3 Ways Healthcare Outsourcing and Smart Messaging Clear Jammed Phone Lines
April 2, 2020 Blog Healthcare Payers Here’s How Automation and Healthcare Outsourcing Increase Payer Support During Critical Times
March 30, 2020 Video See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.
March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
March 30, 2020 Case Study Healthcare Payers Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
