April 18, 2017 Case Study Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
April 18, 2017 Customer Strategist When Customer Centricity Becomes the Brand Customer experiences are at the heart of successful retail brands. Retail Banking
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
April 11, 2017 Blog Property and Casualty CX Trends Lean on Expert Associates Property and Casualty Insurance
March 29, 2017 Case Study Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
