This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Client Story
Insurance
Less Growing Pains, More Gains
World: Americas
Leading Supplier Streamlines Operations and Reduces Costs
Finding Insight Behind the Scenes
Providers
Innovations in Mobile Customer Care Bridge Technology and Humanity
Retail and eCommerce
Inconsistent Customer Experience Leads to Lost Calls, Lost Sales
icStore for Multichannel Customer Service
Communication
How to Welcome a New Customer Base
Automotive
Higher Satisfaction and a $50 Million Increase
Life Sciences
Healthcare Innovation Lab Creates Value and Generates Significant Cost Savings
Government and Public Sector
From Zero to Hero
Technology
From “Poor Lead Quality” to 221% Growth
Four Weeks, Three New Sales Channels
Retail Banking
Exceptional Service, Tailored to Fit
Delivering an End-to-End Customer Service Solution
Payers
Customer Focus Yields Hundreds of New Opportunities
Customer Churn Cut in Half with Retention Strategy