×

Omnichannel Solutions

Every channel, Synchronized

Our omnichannel solutions help brands orchestrate a seamless customer experience within and across every touchpoint.

Kickstart your Omnichannel Orchestration

 
 

Drive business results with omnichannel CX technology

Imagine if you could enable internal systems to deliver seamless omnichannel technology experiences for employees and customers across multiple channels and direct queries to the optimal channel. Our cloud based omnichannel solutions make it possible. Your customers want to engage with your brand online and offline, cross channel, and they expect consistent experiences. We help you realize the true value and business results of an omnichannel approach through orchestration, not just technology, so you can deliver the CX your customers demand.

 
  • Contact Center Software
  • Journey Orchestration
  • Messaging
  • Experience Design
  • CRM Development
  • Systems Integration
  • Managed Services
 

Superior Contact Center Software

Delivering best-in-class contact center solutions at any scale

To differentiate your brand and grow your company, it's more important than ever to create personalized, customer-centric experiences that increase customer loyalty. Great technology and design is essential to delivering connected customer experiences. Our Humanify® Technology Platforms deliver enterprise-class contact center solutions for omnichannel interactions. They support a seamless, personalized, and contextual transition between all engagement channels.

Learn more

 

Journey Orchestration

Orchestrate great experiences

Humanify® Journey Orchestration's cloud based platform allows companies to deliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalized services.

Learn more

 

Unleash the Power of Messaging

Rapidly reduce calls by at least 20% when you fold this new channel into your existing omnichannel CX strategy

Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC’s Humanify® omnichannel messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

Learn more

 

Customer Experience Design

You won't get there if you don't know where you want to go

The first step to delivering better customer experiences and customer service is to document your aspirations and have a clear CX strategy. Our Customer Experience Design solution storyboards the end-to-end ideal customer experience and connects the dots between the multi channel interaction touchpoints your customer reaches.

 
 

CRM Development

The foundation of exceptional customer experiences

Productivity, operational efficiency, and customer satisfaction are all adversely impacted when Customer Relationship Management (CRM) systems aren't properly integrated into a company's contact center. On one side, associates are challenged by disconnected systems, multiple knowledge bases, and a lack of back-office connectivity. On the other side, customers are frustrated by a lack of consistency and personalization. Our CRM solutions design and implement an effective CRM system to unify and optimize customer data to gain a full view of the entire customer journey.

Learn more

 

Systems Integration

We're systems and technology experts

Reduce risk by partnering with proven experts who have a 95% client renewal rate year-over-year. Our professional services has over 20 years experience designing, managing, and implementing integrated multi-vendor contact center technologies and infrastructures. We blend reliable platforms and service and industry-leading hardware and software applications to deliver best-in-class customer and channel experience solutions at any scale.

 

Managed Services

We do the work that keeps you from getting your work done

Today’s consumers expect companies to provide a satisfying user experience across every channel, operating at peak performance no matter how complex the underlying technology may be. TTEC can help you optimize your communication infrastructure’s efficiency and reliability by removing the technological hurtles in your customer’s journey. Through our three managed service offerings, you can keep as much or as little control as you need to make your customer experience your own. We’re here to pick up the slack, taking on the work that keeps you from getting your work done.

 
 

See how our omnichannel solutions help orchestrate an optimal customer journey.

Meet Chris. He is having issues with slow internet service.
Mobile app offers
self-help
omnichannel cx on all channels
STEP 1 Chris logs into his app and uses self-help to find product information. It is still not working, so he requests a call back within the app.
Omnichannel platform
omnichannel platform
STEP 2 The associate recognizes Chris and asks one security question to confirm identity. After diagnosing the issue, a technician visit is scheduled during the call, and Chris receives a confirmation text.
Seamless handoffs
intelligent routing across channels
STEP 3 The technician visits and fixes the problem, while also explaining how Chris can optimize internet speed.
Smart Chatbots
automation and chatbot technology
STEP 4 Chris fails to take notes and launches the chat function on the website for customer support. The chatbot offers answers to optimize his internet speed.
Call deflection
call deflection to self service channels
STEP 5 Chris is able to follow the chatbot instructions which optimizes his internet speed and he then posts about his positive experience on social media.
 
 
 

Ready to realize the true value of omnichannel?

Our omnichannel solutions team will help you orchestrate your ideal customer journey and deliver end-to-end omnichannel experiences.

Contact us