Omnichannel Technology Solutions
Our omnichannel CX solutions help brands orchestrate seamlesscustomer experiences within and across every touchpoint.
Drive business results with
omnichannel CX technology
Imagine if you could enable internal systems to deliver seamless omnichannel technologyexperiences for employees and customers across multiple channels and direct queries to the optimal channel. Our cloud based omnichannel solutions make it possible. Your customers want to engage with your brand online and offline, cross channel, and they expect consistent experiences. We help you realize the true value and business results of an omnichannel approach through orchestration, not just technology, so you can deliver the CX your customers demand.
Superior Contact Center Software
Delivering best-in-class contact centersolutions at any scale
To differentiate your brand and grow your company, it's more important than ever to createpersonalized, customer-centric experiences that increase customer loyalty. Great technology and design is essential to delivering connected customer experiences. Our Humanify® Technology Platforms deliver enterprise-class contact center solutions for omnichannel interactions. They support a seamless, personalized, and contextual transition between all engagement channels.
Omnichannel journey technology to orchestrate great experiences
Humanify® Journey Orchestration's cloud based platform allows companies todeliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalized services.
Unleash the Power of Messaging
Rapidly reduce calls by at least 20% when you fold thisnew channel into your existing omnichannel CX strategy
Is your brand truly ready to meet customers anywhere, and at any time? Gain acompetitive edge with TTEC’s Humanify® omnichannel messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Customer Experience Design
You won't get there if you don't
know where you want to go
The first step to delivering better customer experiences and customer service isto document your aspirations and have a clear CX strategy. Our Customer Experience Design solution storyboards the end-to-end ideal customer experience and connects the dots between the multi channel interaction touchpoints your customer reaches.
The foundation of exceptional customer experiences
Productivity, operational efficiency, and customer satisfaction are all adversely impacted whenCustomer Relationship Management (CRM) systems aren't properly integrated into a company's contact center. On one side, associates are challenged by disconnected systems, multiple knowledge bases, and a lack of back-office connectivity. On the other side, customers are frustrated by a lack of consistency and personalization. Our CRM solutions design and implement an effective CRM system to unify and optimize customer data to gain a full view of the entire customer journey.
We're systems and technology experts
Reduce risk by partnering with proven experts who have a 95% client renewalrate year-over-year. Our professional services has over 20 years experience designing, managing, and implementing integrated multi-vendor contact center technologies and infrastructures. We blend reliable platforms and service and industry-leading hardware and software applications to deliver best-in-class customer and channel experience solutions at any scale.
We do the work that keeps you from getting your work done
Today’s consumers expect companies to provide a satisfying user experience across every channel,operating at peak performance no matter how complex the underlying technology may be. TTEC can help you optimize your communication infrastructure’s efficiency and reliability by removing the technological hurtles in your customer’s journey. Through our three managed service offerings, you can keep as much or as little control as you need to make your customer experience your own. We’re here to pick up the slack, taking on the work that keeps you from getting your work done.
See how our omnichannel customer experience softwarehelps orchestrate an optimal customer journey.
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Guide to Effortless
Omnichannel is essential to succeed in the digital age. However, turning
on digital channels and omnichannel technologies is not enough to stand out
from your competition. Brands must understand the entire customer journey
and enable effortless interactions across any channel customers choose. In
this strategy guide, learn 4 key strategies and best practices to optimize
your omni channel customer engagement solutions so they provide
effortless omnichannel CX throughout the customer journey.