Retail and eCommerce

What We Do

Our omnichannel retail strategy, digital transformation and customer experience solutions help retail brands around the world cultivate loyalty, revitalize sales, and maintain agility to keep up with customer expectations. Our customer service, sales, and technology services help brands create seamless customer experiences and capture the right kind of attention – then keep it.

CX for Retail

AI & Automation

Award-winning AI-powered learning solutions help train agents 2-3x faster, creating digital savvy talent who are empowered to do what they do best, better. Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages to help support customers in a secure environment.

Optimize with Automation →Learn more→

Omnichannel Retail Technology

Drive business results with omnichannel retail CX technology. Your customers want to engage with your brand online and offline, cross channel, and they expect consistent experiences. We help you realize the value and business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.

The right channel at the right time →Learn more→

Retail Messaging Platform

Customers can live chat through SMS, ask questions, get the help they need, and connect with your brand via the same messaging channels they use every day with their friends and family. The right messaging approach can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

Utilize a preferred customer channel →Learn more→

Customer Acquisition

We help you find, acquire, and engage customers across all channels. Customer demand and acquisition services, combined with retention and brand loyalty solutions, elevate the outcomes of digital marketing programs and builds a customized end-to-end customer experience that drives richer engagement, lifetime value, and higher ROI.

Get customers on the right track →Learn more→

Customer Support

Improve customer experience and lifetime value with our customer service teams. Our service to sales, customer care, and technical support services use innovations in scalable staffing, omnichannel interaction, and customer analytics to keep costs down, customer satisfaction high, and revenue targets met.

Customer's don't buy problems →Learn more→

CX Strategy Consulting & Analytics

We help clients design innovative customer experiences, and provide real-time CX analytics to gain a 360-degree view of your omnichannel customer journey to always be optimizing. Whether you are starting from scratch on your CX and digital transformation, have legacy systems that need updating, or already have a plan in place, we will meet you where you are.

Transform your business →Learn more→

Retain 2.0

Retain 2.0 puts our award-winning work-from-home model to use for you. We help companies devise a customized strategy, guide a seamless transition for employees, and provide onboarding and ongoing technology tools to keep employees engaged. The result? Employees get the flexibility they want and you get the results you need.

A work-from-home environment that works →Learn more→

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We partner with the best-of-breed technology providers to deliver CX excellence across the entire customer journey. Learn more →Explore the CX ecosysem →