RETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to exceed customer expectations
Contact usRETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to
exceed customer expectations
Great CX and lower cost to serve are in the bag
With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.
We help retail brands stay ahead.
- Brick and mortar-enabled
- Marketplace
- eCommerce/brands
CX solutions
built for the Retail and eCommerce industry.
Contact Center as a Service
Highly scalable cloud customer and employee experience technology.
Learn more
Holiday shopping 2025 trends:
AI, tariffs dominate retail decision-making
Holiday shopping is in full swing. This year, AI begins to make its mark, and tariffs send shoppers to new channels. Coresight Research's John Harmon shares new research on the impact of tarriffs and consumer AI readiness this season. Happy shopping!
Listen to the podcastTrending CX Successes
Case Study
Back-office streamlining speeds up retailer’s hiring process
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
Read more
Case Study
How a sporting goods brand scored better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
Read more
Case Study
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
Read more
Reduce effort and elevate
your customer experience
Unlock customer value by acting on true intent in the retail industry.
CX trends 2025: 3 ways AI will transform retail experiences
With more data and insights at their fingertips than ever before, brands have an unprecedented chance to understand their customers better, manage their contact centers more efficiently, and maximize the value of customer interactions.
Read the blog postMore insights from TTEC
-
Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making
Listen to the podcast -
RCS vs SMS: Personalization comes to text messaging
Listen to the podcast -
AI emerges as the go-to holiday shopping necessity
Read the blog post -
The future of retail CX lies in connection, not just technology
Read the blog post -
Retail CX Reimagined
Watch the webinar -
Fraud-fighting combination of AI + experts reduce chargebacks by 90%
Read the client story -
Transforming returns hassle into a CX win
Read the article -
CX is retailers’ secret weapon in an uncertain economy
Read the blog post -
Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI
Read the client story -
Put CX in your cart: Why outsourcing is a smart buy for retailers
Read the blog post -
RapidResponse CX
Download the datasheet -
Retail’s untapped CX advantage: Transform returns experiences
Read the blog post
Ready to elevate your CX?
Ready to elevate your CX?
Ready to elevate your CX?
CX and omnichannel technology so your customers say buy instead of bye.
