×

Glossary

Onshore Outsourcing

TTEC | Glossary | Onshore Outsourcing

What is Onshore Outsourcing?

Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country. Some of the benefits of onshore outsourcing is that contact center associates share similar experiences with your consumers and are aware of local customs and issues. Meanwhile, data privacy, security, and sensitive information are more easily monitored and retained in a home country.

Onshoring pitfalls are that operating within the company’s home nation will likely be the most expensive option, and labor pools are limited. It may be difficult to find enough employees with the right skills or to quickly scale, such as during surge-related events. Other common options for outsourcing include nearshore outsourcing and offshore outsourcing.

Additional Onshore Outsourcing Resources

  • Outsourcing: Which Shore is right for you: There are many ways to outsource your customer support operations and business activities, and outsourcing companies provide numerous contact center solutions. With so many customer service approaches, the hard part is deciding which solution – onshore outsourcing, nearshore outsourcing, offshore outsourcing, at-home, or a combination of them all – is right for your products or services. In this Strategy Guide, learn the pros and cons of each outsourcing approach.
  • Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time: Time zones (and their impact on working hours), labor costs, and possible language and culture barriers are all aspects to consider while thinking about whether  onshore outsourcing, nearshore outsourcing, offshore outsourcing, or a combination, is the best approach for you company. 
  • CX Outsourcing: Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to help you provide a higher level of customer experience.
  • 4 reasons why you should use the right CX partner for outsourcing needs: Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence. Finding these new skills in a cost-efficient manner can be challenging. That’s why an outsource partner with experience and expertise can take the burden off a brand so it can focus on its core business mission. In this strategy guide, you’ll find 4 reasons why it’s critical to find the right CX partner for your outsourcing needs.
  • Business Process Outsourcing (BPO): Discover how a BPO partner can handle tasks such as payroll, HR, accounting, and contact center roles, and the many ways to outsource your business processes, including onshore BPO, nearshore BPO, and offshore BPO.
  • Contact Center Outsourcing Services: Increase customer satisfaction and improve KPIs with our award-winning contact center and call center outsourcing solutions. Outsourcing customer care, technical support, and information technology is a cost effective way for brands to improve CX, accelerate digital transformation, and build operational efficiencies. Some of the most common reasons brands choose to outsource customer operations include to reduce costs, gain access to CX tools and technologies, free up internal resources to focus on core business needs, and improve customer experiences with the help of customer management experts.